Your life, best lived, is our priority
Harley Street Care is a leading domiciliary care agency for those seeking high quality care and support at home. Inspired by the need for first class care in familiar surroundings, Harley Street Care was founded with the aim of taking an ethical approach to domiciliary care. By ensuring that our care assistants are well trained, well compensated and looked after, we are able to provide you with a service that is second to none.
At Harley Street Care we strongly believe that it is possible to offer a first class level of service to clients whilst also looking after the welfare of our staff. With this in mind, our approach is to create an environment for our staff that promotes career development and training, which in turn encourages staff retention, allowing us to offer consistency in the care we provide. We pay our care workers at a rate that is higher than the London Living Wage, along with an allowance to cover travel costs and time between appointments, ensuring they do not feel any undue time pressures while providing care to our clients.
For us, it is vital that your loved one is treated with the meticulous care and dignity they deserve. As a member of the United Kingdom Home Care Association (“UKHCA”), we adhere to their Code of Practice as well as meeting and exceeding the standards of the Care Quality Commission. All of our care plans are developed in close consultation with you and your family. Our philosophy is about maximising client independence, whilst also paying close attention to their physical and emotional welfare. We have a wealth of experience in working with a wide array of patients, and take every care to ensure we respect the differing social and cultural and needs of each individual we work with.
Your life, best lived, is our priority.
Management Consultant
Co-founder of Harley Street Care, Adam’s involvement in the care industry stemmed from a direct family experience with home care. He observed the importance of home care and the positive impact it has on service users, yet also felt that certain aspects of agency care could be vastly improved without making it unaffordable.
Adam graduated from the University of Central England with a Bachelor of Arts. His previous professional experience was primarily in the hospitality and leisure industries, and he has always prided himself on carrying those fundamentals of quality customer service into Harley Street Care.
Adam is married with two children and in his spare time, he enjoys spending time with his family, keeping fit, playing football and considers himself a film buff.
Shareholder and Co-Founder
Lesley John is a shareholder and the spiritual founder and of Harley Street Care. Lesley first identified the need for a care agency that combines a top class service with an ethical approach to how its staff are treated after she had first-hand experience of a loved one requiring care. Seeing just how hard carers are pushed to provide quality care, often for little reward and under increasingly difficult circumstances, highlighted the need for an agency with a different approach.
Prior to Harley Street Care, Lesley had a career in education spanning nearly 50 years, and specialised in working with children who have special needs or other learning difficulties. She now spends a large part of her time volunteering for various charity projects in the UK and overseas, and regularly raises money for good causes.
When not helping those in need, Lesley enjoys ceramics/pottery, visiting museums and spending time with her family. She has two children and four grandchildren.
Head of Operations
Dominic John is Head of Operations at Harley Street Care. Dominic has a background in finance, corporate governance and compliance, and joined us in May 2016. He is responsible for business development and overseeing the smooth day to day running of the Company. Dominic got involved in care because he feels the sector is crying out for an agency which operates in an ethically sound manner, while also providing a first class service. He previously spent 10 years with an innovative cleantech business, and is now ready to help the home care industry clean up its act!
Dominic is married with two children, and when he’s not working hard at the office, enjoys playing badminton, watching football and socialising with friends.
Registered Manager
Laura Ridley is the Registered Manager and responsible for all our packages of care. Laura has been in the care industry for more than a decade, and before joining us she managed a residential care home having worked her way up from the role of carer.
Laura has a Level 5 Award in Leadership and Management for Health & Social Care. She also has a degree in Physiotherapy which gives her knowledge and expertise that enables her to provide extremely insightful input and guidance when preparing care plans for our service users. Laura is dedicated to ensuring that Harley Street Care achieves high levels of client and staff satisfaction which is reflected in the feedback that we regularly receive.
When she’s not working Laura enjoys reading and spending time with her young family.
Client Liaison and New Business Manager
Asia Diaz is our Client Liaison and New Business Manager. As part of this role, she is responsible for all new packages of care as well as the ongoing satisfaction of our existing clients. Asia decided to get involved in care after seeing her grandmother’s need for quality support in her final days
Asia has a background in corporate hospitality and event management and is well suited to bridging the gaps between client, carer and agency. She finds communication to be key to successfully managing relationships, and by keeping all parties are involved and updated on key decisions and changes she consistently achieves positive outcomes for both our clients and carers. She is also our Dementia champion and keeps herself up to speed on the latest innovations that might assist with improving the lives of Dementia sufferers.
Away from the office, Asia enjoys cooking, socialising and spending time with her daughter.
